Meeting

BENCHMARK Names Top 10 Meeting Trends for 2019

The Woodlands (Houston), Texas—Benchmark recently announced its "Top Meeting Trends for 2019" as observed by the hospitality company's portfolio of properties. “We learn a...
In-room tablet

Creating a Captive Audience With In-Room Technology

In a day and age where consumers have an endless amount of information available at their fingertips and average attention span is at a record...
Marketing costs

Unit-Level Hotel Marketing: P&L Reveals Changes in Department Functions

Technology, online intermediaries, social media, revenue management software, shared services, and the proliferation of market intelligence reports have reshaped the way hotel sales and...
Social Media Instagram Influencer

Social Media Influencers Aren’t Just for Luxury Brands

Luxury hotels have been tapping into social media influencers since they emerged. Private islands, five-star stays, exorbitant room service, private butlers, and Instagram-worthy photo...
Bobby Orr Suite - Ames Boston - Themed suites hotels

Positioning Themed Suites as Lucrative Assets

When done right, themed hotel rooms that cater to niche interests can be a major draw for guests who share those passions. These offerings...
Meeting planners — site selection

What Drives Meeting Planners in Site Selection?

Group business is alive and well around the country. Demand increased 2.1 percent for the first half of 2018, and rates have grown consistently...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
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