Performing a Successful Hotel Turnaround
The JHouse, a boutique redo of an old Howard Johnson hotel in Greenwich, Conn., had a rocky beginning. That’s not to say the May...
How to Survive a New Hotel Project Coming to Town
Like death and taxes, hotel competition is inevitable, especially when it comes to properties that are doing well. No matter how difficult a market...
Making the Most of the New Wave of Leisure Growth
Whether it revolves around weekend family road trips or extravagant resort stays, the leisure experience is about creating an environment that transports guests outside...
7 Steps to Choosing the Right Hospitality Photographer
A good photograph will pay for itself many times over in attracting new clients to your hotel. As a frequent traveler himself, Rick Lew,...
Recovery After Tragedy: Effective Crisis Management
When Dan Donahue, vice president and managing director of The Lenox Hotel in Boston, left for work last April 15, a crisis was the...