Protect Your Property from Common Industry Scams
It could be disguised as a typical guest interaction: Someone checks in under a corporate account that does not require a credit card, only...
Leveraging Ambient Scent as a Valuable Marketing Tool
Smiling staff, prompt service, and thoughtful amenities are all essential to an enjoyable hotel stay, but a looming stench in the lobby or a...
Turning an F&B Profit
When hotel owners think about their primary profit centers, they don’t usually consider their food and beverage programs. According to Chris Green, senior vice...
Hotels Play the Name Game When Creating New Brands
After decades of focusing on the baby boomer demographic, the shift is on. Hotel companies around the world are paying keen attention to millennials—or,...
Palmer House Gives Travelers Opportunities to Connect
Palmer House, a Hilton Hotel, has been catering to travelers in downtown Chicago for more than 140 years. With a long and lush history,...