Ask Anthony: Is the Customer Really Always Right?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...

Hyper-Vigilance Helps to Keep Guests Safe

The autopsy photos still haunt Norm Bates, Esq. “She was stabbed 96 times,” says Bates, president of Liability Consultants Inc., in Bolton, Mass. “I’ve...

Prevent Carbon Monoxide Poisoning in Your Hotel

Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly...

Flexible Checkout: the Latest Direct Booking Amenity

Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...

The Do’s and Dont’s of Cleaning Stayover Rooms

When it comes to guests’ personal items, it can be confusing for room attendants to decipher what’s off limits. Here’s a list of do's...
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bliesure

A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready

The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
Keryn McNamara

Solid Foundation

What initially inspired you to get into the hospitality business? 
 I always gravitated toward taking care of people and wanted to be part of the...

ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach

STOCKHOLM—ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the United States and the United Kingdom. With both...
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