Disney’s MagicBand
When it comes to delivering successful guest experiences to families, it’s hard to ignore the giant mouse in the room. Disney often sets the...
My Front Desk Staffers Do Not Get Along
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What do I do if my front desk staffers do not get along?
"Two of my front...
Prevent Carbon Monoxide Poisoning in Your Hotel
Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly...
Turning an F&B Profit
When hotel owners think about their primary profit centers, they don’t usually consider their food and beverage programs. According to Chris Green, senior vice...
Here’s How Linen Services Size Hotels Up
Linen services typically persuade hoteliers to outsource laundry purely on the basis of improving the use of real estate, encouraging hotels to convert the...
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Controlling Utility Costs: Volatile Market Conditions Call for a Focus on Contracts and Energy...
Over the past four years, utility costs at U.S. hotels have increased at a pace greater than total operating revenue. As a result, utility...
The Bentley Hotel Southampton to Join JdV by Hyatt Brand
CHICAGO, Illinois—Hyatt Hotels Corporation announced The Bentley Hotel Southampton has officially joined the Hyatt portfolio as an affiliated hotel, in collaboration with Bijal Hospitality,...
Gale Miami Hotel and Residences Partners With Stayntouch
BETHESDA, Maryland—Stayntouch announced a new partnership with Gale Miami Hotel and Residences, a 51-story, 688-room hybrid apartment/hotel in downtown Miami, Florida, set to open...
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