How GDPR Privacy Rules Will Impact U.S. Hoteliers
Nearly everyone in the United States is accustomed to the seemingly unstoppable spread of their personal information. Buying from one online retailer may lead...
Four Tips To Retain Employees
Every company wants great employees—without them, a company can’t survive. That’s especially true in the hospitality industry where employees are the face of a...
Creating Revenue-Generating Lobby Spaces
Principal at BLT Architects (BLTa) Eric Rahe knows lobby design. BLTa’s hospitality portfolio includes more than a dozen high-profile properties, such as the Newark...
Making the Most of the New Wave of Leisure Growth
Whether it revolves around weekend family road trips or extravagant resort stays, the leisure experience is about creating an environment that transports guests outside...
Unit-Level Hotel Marketing: P&L Reveals Changes in Department Functions
Technology, online intermediaries, social media, revenue management software, shared services, and the proliferation of market intelligence reports have reshaped the way hotel sales and...
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Marriott Ramps Up Luxury Hotel Openings in 2020
Bethesda, Md. — Marriott International is projected to open more than 30 luxury hotels in 2020, including several in the United States. The company...
This Week’s Comings and Goings
Choice Hotels International has promoted Sarah Searls to the newly-created role of chief customer officer. In this expanded role, Searls will create new ways...
Beware of Guest Engagement Technology That Disengages Guests
It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...
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