Homewood Suites by Hilton Becomes Completely Pet-Friendly in the U.S. and Canada
When it comes to travel, accommodations for the whole family, pets included, have their perks. Nearly 23 million U.S. households welcomed pets into their...
Responding To a Crisis
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How should I publicly respond to a crisis at my hotel?
Fortune favors the prepared, so when...
Positive Impact: Viceroy Hotels Asks For More Out of Social Influencers
When influencer Andrew Glatt stayed at the Viceroy Chicago in November, neither the hotel’s Tesla Model X house car, its sprawling rooftop lounge, nor...
AccorHotels Debuts Jo&Joe Brand
PARIS—JO&JOE is a vibrant living space, a home that is open to the external world and designed to meet the expectations of millennials and...
Check It or Remove It: The Two Absolute Minimum Requirements for Room Attendants
Housekeeping standards for cleaning guestrooms often vary amongst brands and franchisors. Luxury brands require housekeepers to perform more meticulous cleaning due to more elegant...