GDPR - Personal Data Security

How 
GDPR Privacy Rules Will Impact U.S. Hoteliers

Nearly everyone in the United States is accustomed to the seemingly unstoppable spread of their personal information. Buying from one online retailer may lead...

Four Tips To Retain Employees

Every company wants great employees—without them, a company can’t survive. That’s especially true in the hospitality industry where employees are the face of a...
The Logan Philadelphia Lobby

Creating Revenue-Generating Lobby Spaces

Principal at BLT Architects (BLTa) Eric Rahe knows lobby design. BLTa’s hospitality portfolio includes more than a dozen high-profile properties, such as the Newark...

Making the Most of the New Wave of Leisure Growth

Whether it revolves around weekend family road trips or extravagant resort stays, the leisure experience is about creating an environment that transports guests outside...
Marketing costs

Unit-Level Hotel Marketing: P&L Reveals Changes in Department Functions

Technology, online intermediaries, social media, revenue management software, shared services, and the proliferation of market intelligence reports have reshaped the way hotel sales and...

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Matild Palace, a Luxury Collection Hotel, Budapest - Marriott Luxury Hotels

Marriott Ramps Up Luxury Hotel Openings in 2020

Bethesda, Md. — Marriott International is projected to open more than 30 luxury hotels in 2020, including several in the United States. The company...
Comings and Goings

This Week’s Comings and Goings

Choice Hotels International has promoted Sarah Searls to the newly-created role of chief customer officer. In this expanded role, Searls will create new ways...
Chatbot - guest engagement technology

Beware of Guest Engagement Technology That Disengages Guests

It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...

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