How Employee Feedback Can Help Hoteliers
Feedback is important for any industry, as it shows quite clearly what works, and what could be improved upon. In the service industry, there...
Sentiment Analysis
Sentiment analysis refers to the use of natural language processing, text analysis, and computational linguistics to identify and extract subjective impressions in source materials,...
How to CEO a Hotel Chain
Now that you know how to build your own hotel chain, let’s talk about how to run it right. It is critical to understand...
Revenue Capture Opportunities
The range of amenities and services at a hotel or resort can keep guests spending money on the property instead of down the road....
How Hotel Managers Should Respond to an Employee Whistleblower
Fraud is most often initially detected because someone saw something and said something. When someone blows the whistle, it’s usually not because he harbors...
Hotel Security: Protect Guests and Prevent Legal Action
Recent tragedies have shown how vulnerable hotels are to safety and security threats. When a guest became trapped in an unlocked hotel freezer in...
Most Popular
AHLA Joins Mayor Garcetti, Peace Over Violence, and Local Advocates To Recognize Denim Day
LOS ANGELES—On Wednesday, the American Hotel and Lodging Association (AHLA) joined Los Angeles Mayor Eric Garcetti, Peace Over Violence, local leadership, survivors, and advocates...
Hotels Among America’s Best Midsize Employers for 2019
Forbes this week released its list of America's Best Midsize Employers. In collaboration with analytics firm Statista, Forbes selected the companies based on an...
This Week’s Deal Report
MCR Acquires Hilton Garden Inn Near Las Vegas
MCR has acquired the 139-room Hilton Garden Inn Las Vegas/Henderson. Located less than 15 minutes from McCarran...
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