Three Tips for Transitioning Hotel Brands Across Cultures
Hospitality leader Abigail Tan, head of U.K., Europe, and North America for St Giles Hotels, shares how hoteliers can
transition brands across cultures while...
Showing Housekeeping Staff Appreciation
Housekeepers are an integral part of the hotel industry, and employee appreciation is a professional form of endearment that not only boosts the morale...
Succession Planning: Handing Over the Keys
Well-organized succession planning and ongoing communication are critical to the continued success and growth of family-owned businesses. But navigating the transition from one generation...
Preventing Housekeeper Back Injuries
Preventing back injuries is a major workplace safety challenge. If employees follow proper lifting techniques, the risk of on-the-job lower-back injuries can be avoided...
What Are Your True Variable Costs Per Occupied Room?
Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
Recovery After Tragedy: Effective Crisis Management
When Dan Donahue, vice president and managing director of The Lenox Hotel in Boston, left for work last April 15, a crisis was the...
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Best Western Breaks Ground on GLō McCook Outside of Chicago
Phoenix—Best Western Hotels & Resorts broke ground on its latest GLō location in the Chicago suburb of McCook, Illinois. The hotel is owned by...
Social Media Hits and Misses
Social media connects our world, providing travelers a means to explore places and cultures before actually experiencing them. An account, hashtag, or a single...
Four Companies Innovating Hotel F&B in 2018
A multi-faceted industry, there are more opportunities in hospitality to innovate, disrupt, and generally shake things up than in other business arenas. Innovating is...
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