J.D. Power: Many Hotel Apps and Websites Lag in User Experience
When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
Expedia Predicts 2020 Travel Trends
SEATTLE — Expedia this week released its 2020 Trends in Travel report, an analysis of U.S. traveler data in 2019 that highlights the fastest-growing...
Marriott Hotels Survey Suggests That Creativity and Productivity Are Hindered by Multitasking
According to a global survey conducted by Marriott Hotels, American business travelers are more prone to multitasking than their global peers. Nearly 80 percent...
Study: How Hotel F&B Plays Into Travel Decisions
NEW YORK – SevenRooms, a data-driven hospitality platform that combines operations, marketing, and guest engagement tools, recently released its Checking In For F&B report,...
Kimpton Spotlights 15 Culinary and Cocktail Trends for the Year Ahead
SAN FRANCISCO — Black pepper ice cream, coconut ceviche, and Japanese whiskey highballs are just a few trends that will be popular in 2020,...