Revisiting the Guest Journey to Combat Softening RevPAR
Here’s a piece of advice for hotel operators struggling with a slowdown in revenue growth: Rethink your definition of your guests’ journeys.
By that we...
Sycuan Casino Partners with OfferCraft
Sycuan Casino in San Diego, Calif., announced a deal today with OfferCraft, a company that blends software and science to make incentives more fun,...
Ocean House Management Provides Personalized Experiences
It’s only days away from Fourth of July weekend, and the five-star Ocean House resort in the Watch Hill neighborhood of Westerly, R.I., is...
Turning Guests into Loyal Customers
To enjoy long-term success in hospitality, hotels must seek out and engage repeat guests. In order to encourage a wave of consistent repeat guests,...
Marriott Rewards Unveils Points Bidding
Marriott Rewards now allows members to use their points to bid on special experiences, such as a trip to see "Hamilton" on Broadway or...
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Marriott Plans to Add 100 Properties in Europe Through 2026
From the International Hospitality Investment Forum in Berlin, Marriott International, Inc. announced plans to add nearly 100 properties and over 12,000 rooms to its...
Calling His Shots: Industry Veteran Kenneth Fearn Prioritizes Need for More Diverse Hotel Ownership
When Kenneth Fearn entered the lodging industry a couple of decades ago, many of the diversity and inclusion programs that now exist were just...
Cvent Passkey to Integrate With Maestro’s PMS Solution
TYSONS, Virginia—Cvent and Maestro PMS announced an integration between Cvent’s room block management system, Cvent Passkey, and Maestro’s leading all-in-one property management system solution....
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