Kimpton Launches New Rewards Program

Kimpton Hotels & Restaurants has launched a new rewards program, Kimpton Karma Rewards, which replaces the former InTouch loyalty program. According to the brand,...

Hotels Adjust Health Programs to Meet Guest Needs

As consumers strive to maintain healthier lifestyles while on the road, hotels are expanding their fitness programs and dining options to accommodate guests’ needs....

After Stockholder Vote, Marriott Considers Merging Loyalty Programs

Shareholders of Marriott International and Starwood Hotels & Resorts on Friday officially approved Marriott’s acquisition of Starwood—a significant milestone toward creating the world’s largest lodging...

Making the Connection

The demand for high-speed Internet access at hotels has never been greater. Fifty-five percent of hotel guests used the service in 2011, up from...

The Importance of Data Scientists in Customer Loyalty

Customer loyalty is at the top of most—if not all—of the big hotel companies’ priorities. These companies’ efforts to improve and enhance loyalty have...

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AAHOACON 2020

‘Do the Best You Can’ — Legendary Hotelier Harris Rosen Gives Timely Advice

Offering leadership advice at the 2020 AAHOA Virtual Convention and Trade Show taking place this week from Aug. 11-13 was industry legend Harris Rosen,...
Panoramic aerial view of Miraflores in Lima, Peru. Lima had the largest pipeline among cities in Latin America at the end of Q2 2020 with 31 projects totaling 4,551 rooms.

Latin America’s Hotel Construction Pipeline Declines 4 Percent in Q2 2020

PORTSMOUTH, N.H. — According to Lodging Econometrics' (LE) Q2 2020 Latin America Hotel Construction Pipeline Trend Report, the total hotel construction pipeline in Latin...
Housing, condo, rental - AirDNA

STR, AirDNA Analysis: Hotels Gain in Occupancy, Short-Term Rentals Near RevPAR Recovery

HENDERSONVILLE, Tenn. — The hotel industry has made promising weekly gains in occupancy since its low point of the COVID-19 pandemic, while short-term rentals...