Study Finds Problem Solving Leads to Greater Customer Satisfaction
COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...
Accommodating Guests’ Dietary Needs with Better Menu Labeling
Travel is a routine disruptor. A guest’s daily run, full night’s sleep, or commitment to eat healthy may take a back seat when on...
Catering to International MICE Groups
Hotels in major business event destinations must stay ahead of meetings, incentives, conferences, and events (MICE) food and beverage trends to better serve guests and...
Hotels Launch Programs to Promote Guest Health and Wellness
When on vacation, it's easy for guests to neglect their diets and health commitments. However, the prevalence of the “New Year, new me” mentality...
Wyndham Rewards Launches Website and Program Enhancements
Wyndham Worldwide has updated its Wyndham Rewards program with new enhancements, exclusive member rates, and a newly designed website. The latest offerings are part...
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Controlling Utility Costs: Volatile Market Conditions Call for a Focus on Contracts and Energy...
Over the past four years, utility costs at U.S. hotels have increased at a pace greater than total operating revenue. As a result, utility...
The Bentley Hotel Southampton to Join JdV by Hyatt Brand
CHICAGO, Illinois—Hyatt Hotels Corporation announced The Bentley Hotel Southampton has officially joined the Hyatt portfolio as an affiliated hotel, in collaboration with Bijal Hospitality,...
Gale Miami Hotel and Residences Partners With Stayntouch
BETHESDA, Maryland—Stayntouch announced a new partnership with Gale Miami Hotel and Residences, a 51-story, 688-room hybrid apartment/hotel in downtown Miami, Florida, set to open...
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