12 Considerations for Keeping Guests Safe During a Storm
The wind blows, the waters rise, and the lights flicker. How can hospitality providers protect guests? As regions of the country move into the...
WorldHotels CEO Josh Lesnick on an Alternative to Soft Brands
Soft-branded properties are designed to appeal to consumer demand for a more unique lodging experience. With the growth of soft brands, independent luxury hotels...
Say Farewell to the Afterthought Gym: Hotels Are Now Focusing on Fitness Centers
The hotel gym is finally getting a makeover. Gone are the days when working out while on the road is a dreaded experience in...
The New Wave of Hotel Customization
Over the last few years, the hotel business has attracted investment interest in all corners of the world. Yet the question remains: how should...
Six Missteps to Avoid When Capturing and Actioning Guest Feedback
In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...