Creating Scent in Hotels
The five senses play an important role in designing a hotel, but scent is often one of the most overlooked elements. Sensory memory directly...
Wyndham Rewards Announces Expanded Services and New Features
This morning, Wyndham Hotels & Resorts announced the launch of several new features for their Wyndham Rewards loyalty program. Based on the needs of...
Redefining a Health Retreat for a New Generation
Joan Wolff’s mother wanted to be in business for herself following a weekend getaway at a wellness retreat. She believed she could run a...
Hotels Improve Guest Experience When They Become Data Advocates
Consumer privacy is a hot topic that is not going away any time soon. Guests are increasingly concerned about their personal information—and for good...
Being Accessible to Guests with Disabilities
“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity....