After Stockholder Vote, Marriott Considers Merging Loyalty Programs

Shareholders of Marriott International and Starwood Hotels & Resorts on Friday officially approved Marriott’s acquisition of Starwood—a significant milestone toward creating the world’s largest lodging...

Global Spa Industry Now Valued at $94 Billion

The spa industry grew 58 percent from 2007 to 2013, from $60 billion to $94 billion with a 47 percent growth in spa locations,...

Tech Buzz

Remember when hotel guests got excited over free HBO and still-in-the-theater movies on pay-per-view? Pete Sears, a 24-year Hyatt veteran, recalls those simpler days....

Ask Anthony: What Will Define Hospitality in 2017?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
survey results - customer experience

Getting the Most Out of Online Survey Results

Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas...

Flexible Checkout: the Latest Direct Booking Amenity

Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago,...

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Orion Span's Aurora Station

Space Travel Company Orion Span Launches Crowdfunding Campaign

HOUSTON—Orion Span, the space tourism company designing a luxury space hotel, announced a crowdfunding campaign for investors interested in the space tourism race. The campaign...
The lobby at Hyatt Garden Grove

Five F&B Venue Trends Hotels Can Expect to See in 2019

Following trends can be complicated, especially in the hospitality market with countless brands and varying levels of service choices. With that said, one group...
Overall Performance

How Soft Brands Stack Up

The number of soft-branded hotels has risen dramatically over the last decade, growing from just two brands and 22 properties in 2010 to 12...

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