How GDPR Privacy Rules Will Impact U.S. Hoteliers
Nearly everyone in the United States is accustomed to the seemingly unstoppable spread of their personal information. Buying from one online retailer may lead...
Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
Partnership with TRX Continues Westin’s Longstanding Commitment to Wellness
A new partnership between Westin Hotels & Resorts and TRX fitness enhances the hotel’s ability to support the fitness routines of guests—especially runners—when they are...
Ask Anthony: Better Serving Guests with Mobility Needs
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Are Voice-Activated Assistants Worth the Investment?
Technology has become an ever-increasing part of the modern consumer lifestyle, continuously raising guest expectations of their hotel experience. This growing demand can be...