Oracle Pinpoints Drivers of Loyalty
REDWOOD SHORES, Calif.—Oracle announced the findings of two research initiatives aimed at identifying the consumer drivers for loyalty in the food and beverage and...
Being Accessible to Guests with Disabilities
“The elevator is over there,” hotel associates have often told Peter Slatin, who, as a blind man, finds the description extremely lacking in clarity....
Ask Anthony: Is the Customer Really Always Right?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Hyatt House Launches New Neighborhood Guides
CHICAGO—Hyatt House is bringing the neighborhood a little closer with a new program and offerings designed to help guests feel more like ‘residents’ so...
Ask Anthony: What Will Define Hospitality in 2017?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...