front desk check in

Improving Front Desk Operations Starts with an Empowered Team

The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...

Motivating Employees To Improve Customer Service

Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for...
front desk

Up-Front Advice about Running the Front Desk

Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites...

J.D. Power Rates Guest Satisfaction of Hotel Loyalty Programs

COSTA MESA, Calif.—A key driver of hotel loyalty member satisfaction is having a diverse portfolio of reward options, according to the J.D. Power 2017...
search smarter, book smarter

Four Tips To Help Guests Book Smarter

Hoteliers can share the following tips with guests to help them avoid fraudulent booking practices. 1. Look before you book. Some of these booking sites...
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bliesure

A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready

The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
Keryn McNamara

Solid Foundation

What initially inspired you to get into the hospitality business? 
 I always gravitated toward taking care of people and wanted to be part of the...

ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach

STOCKHOLM—ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the United States and the United Kingdom. With both...
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