Amazon Alexa

Volara Creates Accuracy Engine for Amazon’s Alexa

NEW YORK—Guests each have their own colloquialisms and accents, and verbally convey their intents to hotels in a myriad of ways. Volara has developed...
Google Assistant

Expedia Launches First Action for Google Assistant

Nearly one in five U.S. adults have access to a smart speaker and adoption of these voice-powered devices has grown to 47.3 million adults...
hotel gym

Say Farewell to the Afterthought Gym: Hotels Are Now Focusing on Fitness Centers

The hotel gym is finally getting a makeover. Gone are the days when working out while on the road is a dreaded experience in...
Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
Delta Hotels Ottawa City Centre - Soapbox partner

Delta Hotels Launches Amenity Partnership with Soapbox

BETHESDA, Md.—Delta Hotels by Marriott announced today a new amenity partnership with Soapbox, providing bath products to guests worldwide while donating soap to communities...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
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