Perks Increasingly Expected as the Norm

Overall customer satisfaction has improved for the fourth consecutive year, but a new study from J.D. Power has discovered that as hotel guests increasingly...

Renaissance New York Midtown Partners with Time Out

NEW YORK—Renaissance New York Midtown Hotel, the brand's new destination in Manhattan which opened March 21, 2016, will bring Time Out New York, the...

Hilton Worldwide, IBM Introduce Robot Concierge

MCLEAN, Va.—Hilton Worldwide and IBM today announced a collaboration to pilot "Connie"—the first Watson-enabled robot concierge in the hospitality industry. Connie draws on domain...

Onity Supplies Mobile Access to Hilton Worldwide

SALEM, Ore.—Onity, a leading provider of electronic access solutions to the hospitality industry, today announced it is supplying its DirectKey mobile access solution to...
Digital Loyalty

Enhancing Check-in and Loyalty with ID Verification Solutions

There’s no weariness quite like the fatigue and impatience that sets in at the end of a long day of travel. You’ve made it...

Hilton Introduces Electric Vehicle Charging Program

MCLEAN, Va.—Hilton Worldwide today announced a major electric vehicle (EV) charging program, which will be available at 50 U.S. hotels by the end of...
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Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
Linens

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
Hotel security

12 Ways To Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
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