Emergency Response Plan

10 Steps From FEMA for Developing an Emergency Response Plan

FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan. Review hazard or threat scenarios. Review hazard or threat scenarios...
Unconscious bias

Besting Unconscious Bias

There are several well-known laws in the United States meant to prevent blatant discrimination and ensure equal treatment and consideration of individuals under the...
Rat, rodents - pest control

Five Ways to Keep Pests Out of Hotels Before They Get In

Hotels are quick to eliminate pests once they get into a property, but many fail to consider the preventive steps they can take prior...
Anthony Melchiorri

Ask Anthony: Finding Good Employees

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here...
unconscious bias

Four Factors for Combating Unconscious Bias

Unconscious bias is a series of quick thoughts—often stemming from a collection of learned stereotypes influenced by a person’s background, cultural differences, and their...

How a Texas Resort Community Recovered from Hurricane Harvey

Jeff Hentz, president and CEO of Mustang Island, Port Aransas Tourism Bureau, Chamber of Commerce & Chamber Foundation, says the ink was barely dry...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
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