How Presenting Options to Guests Unlocks a World of Insights
Sixteen years ago, researchers Sheena Iyengar and Mark Lepper published a paper now known as “The Jam Study.” They found that consumers were ten...
Best Practices: Room Service and Upselling
From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are...
An Alternate Approach to Increase Productivity, Morale
On average, a room attendant spends 25 to 30 minutes servicing a standard guestroom. But is there a more efficient and productive way? Consider...
Hilton Launches WowMakers to Celebrate Event Professionals
A little recognition can go a long way. Working in the hospitality business, most travel and meeting professionals don’t expect a trophy after each...
Recovering from Hurricane Matthew
Dozens of costal communities are still recovering in the wake of Hurricane Matthew, the Category 3 hurricane that swept by the U.S. last weekend....