How Presenting Options to Guests Unlocks a World of Insights

Sixteen years ago, researchers Sheena Iyengar and Mark Lepper published a paper now known as “The Jam Study.” They found that consumers were ten...

Best Practices: Room Service and Upselling

From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are...

An Alternate Approach to Increase Productivity, Morale

On average, a room attendant spends 25 to 30 minutes servicing a standard guestroom. But is there a more efficient and productive way? Consider...

Hilton Launches WowMakers to Celebrate Event Professionals

A little recognition can go a long way. Working in the hospitality business, most travel and meeting professionals don’t expect a trophy after each...

Recovering from Hurricane Matthew

Dozens of costal communities are still recovering in the wake of Hurricane Matthew, the Category 3 hurricane that swept by the U.S. last weekend....
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Leigh Taylor

A Lifelong Love

What initially inspired you to get into the hospitality business? When I was young I always had travel posters on my walls instead of celebrity...
U.S. hotel performance

CoStar: U.S. Hotel Performance Shows Positive Yearly Comparisons

WASHINGTON—U.S. hotel performance decreased from the previous week but showed positive comparisons year over year, according to CoStar's latest data through March 23, 2024....
bliesure

A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready

The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
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