Three Benefits of Mentorship Programs in Hospitality
In the hospitality industry, where personal relationships take the lead, a key connection between the guest and the hotel ensures success and loyalty. This...
What Hotels Can Learn From How Hospitals Do Laundry
Hospitals and hotels have a lot in common: a demanding and increasingly well-informed clientele; a large hierarchy of workers with varying levels of responsibility;...
Ask Anthony: Creating a Good Mission Statement
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
How to Hire the Best Front-Desk Team
The front desk serves as the gatekeeper and the heart of a hotel—the hub that greets guests, acts as a local guide, answers questions,...
Four Key Elements of Behavioral Detection and Analysis
Lodging facilities have traditionally relied on a layered approach to physical security. Mutually supporting security countermeasures—including CCTV, locks, and staff dedicated to the security...