Family by JW Teddy Bear Turndown Service

JW Marriott Program Encourages Families to Spend Quality Time Together

It can be difficult for families to unplug and spend time together in today's world, and vacations are often the perfect opportunity to do...
#MeToo

Responding to Reports of Sexual Harassment

Ebony Tucker, advocacy director at the National Alliance to End Sexual Violence, and Andria Ryan, partner at Fisher Phillips, offer the following advice to...
Stress points - security

Creating Stress Points

Most individuals intending to commit a criminal act are concerned with being detected or identified. This concern is heightened when presented with overt security...
Behavioral detection and analysis - a forgotten tool

A Forgotten Tool: Improving Lodging Security With Behavioral Detection and Analysis

Last year, a hotel guest in Las Vegas committed the worst mass shooting in U.S. history when he killed 58 people and injured another...
US Open - major sporting events - Credit TGO Photography

Managing the Challenges That Come With a Major Sporting Event

Major sporting events are big business for hotels—just ask the Minneapolis hoteliers who were swamped during the Super Bowl earlier this year. Trying to...
Guest Experience

Technology, the Connected Traveler, and the Guest Experience

For a moment, put yourself in the shoes of a typical smartphone user who happens to be searching for a hotel room. What kind...
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Four Seasons Hotels and Resort - Fortune Best Companies to Work For

Five Hotel Companies Among Fortune’s 100 Best Companies to Work For

Five hotel companies made the recently released 21st annual Fortune 100 Best Companies to Work For list, which is based on surveyed employee ratings...
New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Hotel security

12 Ways To Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Linens

What Are Your True Variable Costs Per Occupied Room?

Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses....
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