tone at the top

Tone at the Top

Hotel leadership has the opportunity and the responsibility to promote a culture of honesty and ethics. If the tone of the organization is set...
ICO, Bitcoin, Cryptocurrency

Initial Coin Offerings (ICO)

If a person or company is looking to launch a cryptocurrency, the process usually starts with an initial coin 
offering, or ICO. 
Much like...
Toolkit

Building a Better Toolkit

While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations. Decibel meter (guestroom...
Stress points - security

Creating Stress Points

Most individuals intending to commit a criminal act are concerned with being detected or identified. This concern is heightened when presented with overt security...
#MeToo

#MeToo

The #MeToo movement went viral in October of last year, but the organization behind the hashtag has been around for more than a decade....
Found Design - Reclaimed Wood

Found Design

Incorporating design elements created from materials found on-property during a renovation will help boost ROI without adding to purchasing costs. FH Design recently completed...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...