Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
Communication Is Key When Revamping Housekeeping Procedures
From bed wars to bathroom wars, the hotel industry has fought hard to maintain consumer appeal in the face of change. Over the course...
F&B Management Strategies That Help Drive Revenue
When successfully managed, on-site food and beverage venues and offerings can drive significant revenue for hotels in the right markets. However, it’s important that...
Property Improvement Plan
A property improvement plan (PIP) is required to bring a hotel in compliance with brand standards. According to HVS, an effective PIP should help...
Determining the Proper Order to Clean Guestrooms
Many housekeeping attendants often express confusion about the proper order in which guestrooms should be cleaned each day. The ideal order should be based...
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Red Roof Names Zack Garib As President; Fouad Malouf to Newly Created Position Of...
Red Roof®, an award-winning leader in the lodging industry, has named hotel industry veteran Zack Gharib as President, effective immediately.
Gharib brings more than two...
3 Ways Hoteliers Can Protect Data With Key Control Solutions
After planning and preparing dream vacations and securing reservations, hotel guests count on the protection and security of their credit card financial data through...
A Louisiana-Style Guest Getaway
Opened in January, the Origin Hotel Baton Rouge, a Wyndham Hotel, is housed in the Baton Rouge Savings & Loan Association Building, which is...
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