Robin McLaughlin
Robin McLaughlin is senior editor of LODGING.
Automating the Front Desk
Whether through a kiosk, the internet, or a mobile device, self check-in for hotel guests is starting to lighten the load for front desk...
A Word from Gary Gray of Twenty Four Seven Hotels
In January, Gary Gray was named chief investment officer of Newport Beach, Calif.-based Twenty Four Seven Hotels. Gray, who brought to his new position...
Driving Customers to Direct Bookings
Partnering with an OTA can be both a beneficial and hindering experience to a hotel’s operations—the battle for driving customers to book directly is...
Hilton Garden Inn’s F&B Enhancements
At AAHOA this week, Hilton is making some big announcements regarding the F&B program for Hilton Garden Inn. John Greenleaf, SVP and global head...
Optimizing Hotel F&B Returns
In the 1990s, hotel restaurant dining had a bad reputation. During this era, most hotel food and beverage programs were designed strictly to be...