Robin McLaughlin
Robin McLaughlin is digital editor of LODGING.
Check-in Trends
Mobile check-in and kiosks are becoming more popular throughout the hospitality and travel industries. However, guests sometimes have issues with the evolving technology, especially if they don’t travel frequently. According to Scott Koster, regional...
Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from a fantastic interaction with a friendly associate or a quick...
Designers Weigh in on Custom Furniture Trends
Custom furniture pieces are one of the biggest architectural trends in the design community but relatively new to some areas of the hospitality sector. Designers are starting to customize furniture and lighting fixtures as...
Checking Out the Lodge at Edgewood Tahoe
Located along the edge of the California/Nevada border, the Lodge at Edgewood Tahoe incorporates nature-inspired design elements that attract guests from across the generations and the spectrum of interests and tastes. The latest iteration...
Online Portal Helps Hotels Commission Local Art
Commissioning artwork can take hotels and designers a lot more time than they initially think. Hotels constantly need to stay up-to-date in every facet of the industry, and design teams need an easier way...