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Robin McLaughlin


Optimizing Hotel F&B Returns

In the 1990s, hotel restaurant dining had a bad reputation. During this era, most hotel food and beverage programs were designed strictly to be enjoyed by in-house guests during their stays, and they did...

Raising Operating Standards Through Training

UniFocus—a system that assists service industry businesses to increase asset value and reduce labor costs—has advanced their training procedures for users to expand their knowledge in business-improving processes. By continuing training, customers who are already...

Creating an UpLIFTing Environment for Employees

Not only do hotels need to keep their amenities up-to-date to keep guests coming back, but they also need to provide an experience guests would not have at another location. Guests want to feel...

How Hoteliers Can Gear Up for Tax Season

Understanding the complexities of changing tax regulations takes a chunk of time that many hoteliers and business owners need to devote to their company's operations. Here’s the rundown on what to expect in 2017,...

Celebrity Partnerships Raise Hotel Awareness, Revenue

What do musician Gavin DeGraw, comedian Rob Riggle, and Game of Thrones actor Kristofer Hivju all have in common? They all have partnerships within the hospitality industry. Hivju is the much-lauded Wyndham Rewards Wyzard,...