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Kaitlyn Njoroge

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Hiring Based on Employees’ Potential

It’s 2016 and a new generation of technology-savvy graduates are joining and rapidly changing the hospitality industry. CB Insights, a venture capital and investment database, has recently listed more than 62 new startups in...

Hilton Launches WowMakers to Celebrate Event Professionals

A little recognition can go a long way. Working in the hospitality business, most travel and meeting professionals don’t expect a trophy after each successful conference or event. The role is about meeting the...

The ‘Magic’ of Email Marketing

Everyone who has shopped online has experienced this once. Remember searching the internet for a new coffee maker and instead filling your cart with “essentials” like fancy chocolates? Then, you forget about the whole...

Showing Housekeeping Staff Appreciation

Housekeepers are an integral part of the hotel industry, and employee appreciation is a professional form of endearment that not only boosts the morale of the workplace but also the quality of work being...

Industry Leaders Rock the Road

Seven years ago, Shirli Sensenbrenner, senior vice president of design and construction for Destination Hotels, was diagnosed with chronic lymphocytic leukemia. She has four kids, with the youngest at the time of diagnosis being...
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