LODGING Staff
Keep It S-I-M-P-L-E
A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the second, third, and fourth. All must be memorable and positive....
4 Questions for Mark Grenoble, Enchantment Group
Enchantment Group, which currently includes Enchantment Resort and Mii amo destination spa in Sedona, Ariz., and Tides Inn in Irvington, Va., has seen all three of its properties grow in 2011, up 20 percent...
Whetsell Takes Helm at Loews
As the new year took hold, Loews Hotels set its future in motion with the announcement of a new president and CEO. In January, Jonathan Tisch, chairman of Loews Hotels and co-chairman of the...
Swiping Back
The lodging industry has the highest prevalence of credit card hacking attempts, which is why it's imperative that hotels protect their guests' cardholder data.
“When you think about data security and the lodging industry, it...
Packing a Punch
It had all the makings of a big time Las Vegas fight. At the Pavilion at Tropicana Resort, the mariachi band played while spectators filed in, dressed to the nines, in anticipation of something...