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LODGING Staff

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The Importance of People

There’s no more important aspect of guest satisfaction in the hospitality industry than customer service. Without good customer service, it’s hard to build a loyal customer base. That said, and while it may sound...

Focused on Creativity

In 1990, George H.W. Bush was president; the Internet was not quite born; the hotel industry was about to enter a punishing recession; and the top song hits on Billboard included “Vogue” by Madonna,...

Making the Most of It

Question: Which best describes a hotel lobby today—a café; an office or conference room; a cool destination for snacking, socializing, and relaxing; or all of the above? The answer is, of course, all of...

Learning Early

This past spring 13 teams of high school hospitality students competed for a national trophy and thousands of dollars in scholarship money at the seventh annual National Lodging Management Program (LMP) Competition. This year’s...

Reflections on Reality

As the television season got underway in September, the hospitality industry played its part. Two CEOs of hospitality companies took their star turns on the reality program “Undercover Boss.” If you haven’t seen...