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LODGING Staff

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Faster & Cheaper

Exploding demand for guest Internet access is forcing hotel owners and managers to look for sources of faster, cheaper service. On that score, there’s both good news and bad news. The good news is that...

Out in the Wash

Guest laundry facilities at resorts and extended-stay hotels can cause distractions for staff members, especially when guests need to exchange bills for quarters or if machines malfunction. Laundry rooms can also inconvenience guests who...

A Clean Way to Tidy Up

Front-line employees know well that when new guests arrive, they’re eager to check in, plop down their bags, and get settled in a clean room. And when that doesn’t happen quickly and efficiently, it...

Just Ask

Searching for hotels and travel information on the Internet has become a whole different ball game. That’s mainly because searching for information via the Internet has changed drastically since the initial days of keyword...

Optimistic Expectations

The STR hotel performance forecast for summer 2011 reveals several good developments in store for the overall industry. For forecasting purposes, we consider summer to encompass June, July, and August. We expect room demand, which...
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