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LODGING Staff

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Back to Sleep

When hotels embark on soft good renovation projects, designers are tasked with creating new guestroom experiences that will wow guests and help properties stay ahead of their competitors. The focal point of any guestroom...

Bill Marriott Jr.: The Interview

“Forty years,” Bill Marriott Jr. says simply while on the phone from New York City. He’s explaining to Lodging why he decided it was time to step away from the CEO post at Marriott...

Return Engagement

As a high school student in his native Minneapolis, Minn., Tim Walker got his indoctrination into the hotel business. He started working in a hotel in his senior year, and has been in the...

Clean Sweep

Cleanliness is a main driver of guest satisfaction in hotels, and one of the most important factors that travelers look for when choosing where to stay. Efficiency in housekeeping keeps guests happy and improves...

Above and Beyond

From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests receive. According to the American Hotel & Lodging Association’s “2011...