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Lodging Staff

Lodging Staff
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Gold Service

Five-star service begins with your employees. Service is more important than ever in a tough, tight, and competitive market. Excellent guest service is not an expense, but an investment. Statistics prove that guests reward...

Test Your Knowledge

The recent regulatory changes to the Americans with Disabilities Act (ADA) have raised many questions. If you’re a general manager or property owner, you should know the answers to the following: ...

Sustainable Style

The sustainable food movement is growing fast—literally. Today, more hotels are introducing fresh farm-to-table elements into their restaurants and incorporating organic foods into their everyday business practice. Enthusiastic chefs and knowledgeable hotel staff are...

The Super Bowl Effect

Many cities vie to play host to what is largely considered the biggest sporting event in the world, the Super Bowl. A successful Super Bowl experience is the product of a great pair of...

Freebies

If guests are going to criticize hotels for “nickel and diming” them by charging resort fees and surcharges, then they should also be aware of the services and amenities that U.S. hotels provide on...