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Smarter WiFi

When the Mandarin Oriental hotel opened in Manhattan in 2003, guests were hardly clamoring for wireless Internet access. But a few years later, Apple released the iPhone and Amazon launched its Kindle e-reader. Then came the iPad, and suddenly guests ...

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What Makes You So Special?

I’d call my member of Congress, but I’m too busy. Someone else will send this letter to Capitol Hill—I’ll send one next time. Does this sound familiar? As an industry we are facing critical issues that require your involvement, but ...

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Here Come the Profits

The U.S. lodging industry recovery may have begun in 2010, but it wasn’t until 2011 that most hotels in the country shared the improved prosperity. In 2011, 80.5 percent of the properties that participated in PKF Hospitality Research’s (PKF-HR) Trends ...

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Gaining Traction

The continued demand and rate increases in the U.S. lodging industry are a good sign for a continued recovery, and we expect the next 24 months to continue to show increases in revenue per available room. While all chain-scale segments ...

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Flexible and Functional

In today’s high-tech world, more and more hotels are offering business travelers sleek and flexible meeting spaces equipped with the latest technologies. That is largely because many business travelers these days don’t leave home without their all-important gadgets. And those ...

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Maintaining Minibars

You might think in today’s hotel environment—with so many food and beverage offerings emerging in hotels—minibars might be seeing less use by guests. If you do, you couldn’t be more wrong. The fact of the matter is that minibar usage ...

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