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Establishing a Mobile Strategy

Many hotel brands are so eager to get involved with mobile—mobile marketing, mobile booking, mobile services, etc.—that they don’t stop to consider what that involvement should achieve and what it can offer guests while remaining consistent with their brand goals ...

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Solving the Parking Problem

Hotel owners and managers often view parking as a necessary evil or a source of headaches. However, parking is an essential guest service that can play a significant role in assuring the profitability of a hotel. Parking is usually the ...

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Don’t Disrupt Staff Communications

You may have heard the term “narrowbanding” over the past twenty years and thought it only applies to public safety organizations, manufacturing environments or maybe transportation and logistics companies. In fact, the hospitality industry is directly affected by a narrowbanding ...

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An iPhone for Everyone

In the 2011 fiscal year, Apple sold 72 million iPhones, and the numbers continue to grow each year as the brand’s smartphone technology improves. The popularity of the iPhone and iPad is not lost on hoteliers, and many have integrated ...

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Tech Buzz

Remember when hotel guests got excited over free HBO and still-in-the-theater movies on pay-per-view? Pete Sears, a 24-year Hyatt veteran, recalls those simpler days. Now, in our 24/7 digital age, guests have loftier expectations, and hotels are investing in new ...

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Smarter WiFi

When the Mandarin Oriental hotel opened in Manhattan in 2003, guests were hardly clamoring for wireless Internet access. But a few years later, Apple released the iPhone and Amazon launched its Kindle e-reader. Then came the iPad, and suddenly guests ...

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