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Trendspotting: Personal Technology

Trendspotting: Personal Technology

It’s pretty much impossible create a “one-size-fits-all” guest experience. Everyone who enters a hotel has different needs and expectations. The key is finding a way to meet them all and deliver what the guest is looking for. To achieve this, ...

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Robot Butler Comes to Buffalo Hotel

Robot Butler Comes to Buffalo Hotel

BUFFALO, N.Y.—Delaware North today formally introduced the Relay robot butler that is serving guests at The Westin Buffalo, the global hospitality and food service provider’s new 116-room luxury lifestyle hotel at its headquarters building in downtown Buffalo, N.Y. Designed and ...

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Hilton Introduces Digital Key at 1,000th Hotel

Hilton Introduces Digital Key at 1,000th Hotel

MCLEAN, Va.—Less than two years after launching an app functionality that gives Hilton Honors guests the ability to choose their room before arriving at a hotel and enter their room using the Hilton Honors app as a key, Hilton is ...

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Oracle Identifies Consumer Attitudes Toward Technology

Oracle Identifies Consumer Attitudes Toward Technology

ORLANDO, Fla.—Oracle announced the findings of two research initiatives aimed at identifying consumer attitudes to new technologies and how their implementation will shape consumer behavior in the years to come. Insights from both the Oracle Hotel 2025 and Oracle Restaurant ...

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Fresh Inc.: StayAwhile

Fresh Inc.: StayAwhile

New York City-based startup StayAwhile offers members access to unoccupied hotel inventory. Conceived as a program for people who want to live in different hotels and furnished apartments all over the world, the company aims to help hoteliers recapture some ...

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Crowne Plaza Launches New Media Campaign

Crowne Plaza Launches New Media Campaign

NEW YORK—InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, has launched the Crowne Plaza Hotels & Resorts brand’s largest consumer media campaign for the Americas region in the past 10 years. The campaign, “We’re All Business, Mostly,” ...

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