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Strategically Positioning Hotels for ‘Techspitality’

Strategically Positioning Hotels for ‘Techspitality’

Consumers are definitely changing their behaviors. Recent reports have shown that both millennials and, more surprisingly, Boomers want more technology in hotels. Guests across the board want an efficient check-in experience and easy access to their room, and most aren’t willing ...

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Four Ways to Use Big Data in Hospitality

Four Ways to Use Big Data in Hospitality

A hospitality business has countless ways to collect snapshots of consumer data—past travel bookings, seasonal sale trends, and more. But without looking at all of the data together, the business is missing key insights. That’s what Big Data is all ...

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ResortPass Helps Hoteliers Access An Untapped Market

ResortPass Helps Hoteliers Access An Untapped Market

In the summer of 2015, Amanda Szabo founded ResortPass, a company that allows hotels and spas to efficiently provide amenities to day-only guests. In May 2016, she launched the company with one partner hotel—Estancia La Jolla Hotel & Spa in ...

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Using Apps to Improve Hotel Operations

Using Apps to Improve Hotel Operations

Apps can be a great asset to any hotel—they can enable everything from making dinner reservations to booking spa appointments, arranging laundry or dry cleaning, ordering room service, checking-in and checking-out, and, of course, booking accommodations and paying for them. ...

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