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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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Enhancing the Guest Experience with LED Technology

Enhancing the Guest Experience with LED Technology

Over the last six to ten years, the hospitality industry has undergone a high-tech transformation as restaurant owners and hoteliers are quickly innovating to keep up with their competitors. Consequently, incorporating advanced technology into the hotel experience has led to ...

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Accenture, Marriott, and 1776 Launch Travel Experience Incubator

Accenture, Marriott, and 1776 Launch Travel Experience Incubator

Washington, D.C.—Accenture Interactive, Marriott International, and startup network 1776 launched the Travel Experience Incubator, a new program designed to discover and foster startups working on innovative technologies and solutions to improve the travel experience. The partnership between Marriott and its official partner, Accenture ...

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Business Travelers Want More Access To Tech On The Road

Business Travelers Want More Access To Tech On The Road

Business travelers are looking for greater access to technology and cross-device integration on the road, according to a survey by Egencia, Expedia’s business travel arm. The fourth edition Egencia Business Travel and Technology Survey was conducted by Northstar, a strategic ...

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Ahead of the Curve: Groundbreaking Tech

Ahead of the Curve: Groundbreaking Tech

Nearly everyone has seen commercials for Amazon’s Echo. And most will admit they’re impressive. With the use of a simple “wake word”—“Alexa”—the voice-activated digital assistant can order pizza, turn on your lights, and play music, and many other conveniences. Launched ...

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Opportunities for Innovation: HITEC 2017

Opportunities for Innovation: HITEC 2017

Enthusiasm was high at the Metro Toronto Convention Centre this year for the 45th Annual HITEC show. More than 6,500 attendees from more than 65 countries enjoyed educational sessions, keynote speeches, and visited top hospitality technology companies at the event. ...

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