Tag: surveys
Surveys: Employees Eager to Return to In-Person Meetings, Business Travel
More than 300 million Americans are under stay-at-home orders to flatten the curve of COVID-19. Those who are able to are working from home...
Three Tips for Keeping Up With Guest Feedback
Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Capturing Real-Time Guest Feedback and Service Recovery
Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...