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Hotel Zephyr GM Creates Playful Guest Experience

Hotel Zephyr GM Creates Playful Guest Experience

“It’s a play day at Zephyr, how may I Zephyr you?” answers a cheerful woman with a Spanish accent. The unconventional phone greeting at Hotel Zephyr is likely to catch a first-time caller off guard. But that’s the exact reaction ...

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Welk Resorts CEO Jon Fredricks Delivers Easy Comfort

Welk Resorts CEO Jon Fredricks Delivers Easy Comfort

Entertaining runs in the Welk family. While most hotel companies have a chief financial officer, Welk Resorts has taken profit-making a step further by adding a second CFO—a chief fun officer. The family tasks that manager with creating innovative resort ...

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