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Welk Resorts CEO Jon Fredricks Delivers Easy Comfort

Welk Resorts CEO Jon Fredricks Delivers Easy Comfort

Entertaining runs in the Welk family. While most hotel companies have a chief financial officer, Welk Resorts has taken profit-making a step further by adding a second CFO—a chief fun officer. The family tasks that manager with creating innovative resort ...

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The Secrets of Guest-Satisfying Hotel Brands

The Secrets of Guest-Satisfying Hotel Brands

If Chip Bell could have any job, it would be a hotel concierge. “Hotels, to me, are the most exciting business on the planet,” says Bell, a customer service guru and best-selling author who has served as a consultant to ...

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