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Marriott Aims to Fill White Space in Hospitality

Marriott Aims to Fill White Space in Hospitality

In April, Marriott took its 2015 acquisition of Delta Hotels & Resorts to the next level, opening the first Delta property outside of Canada in Orlando, Fla. Putting the full weight of the Marriott name behind Delta, the company already ...

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A Quirky Approach to Group Business

A Quirky Approach to Group Business

On a street corner in downtown Richmond, Va., Quirk Hotel, a Destination Hotel, lives up to its name. Showcasing local curiosities such as obscure art and artisanal eats, the Richmond-centric, 74-key property breaks away from the confines of brand-bound uniformity ...

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How Employee Feedback Can Help Hoteliers

How Employee Feedback Can Help Hoteliers

Feedback is important for any industry, as it shows quite clearly what works, and what could be improved upon. In the service industry, there are different types of feedback. Customer feedback is most commonly discussed and used, while employee feedback ...

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Managing Potentially Damaging Online Reviews

Managing Potentially Damaging Online Reviews

In the age of ubiquitous social media use, a guest’s Facebook status or tweet can have a huge impact on the reputation of a hotel. This is especially true when a guest starts posting about sensitive issues such as bed ...

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Where Liability Falls When Guest Safety is Compromised

Where Liability Falls When Guest Safety is Compromised

It almost sounds like the beginning of a low-budget horror movie. According to his claims, in 2008 Michael David Barrett gained access to a back-of-the-house phone in the Nashville Marriott at Vanderbilt University to learn sportscaster Erin Andrews’s room number. ...

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