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Taking Aim at Online Booking Scams

Taking Aim at Online Booking Scams

Providing our guests with world-class service and experiences is a point of pride for our industry. From the moment their rooms are booked until after checkout, hotels work tirelessly to provide guests with excellent value and service. End-to-end guest service—not ...

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Third-Party Bookers Settle FTC Charges of Misleading Practices

Third-Party Bookers Settle FTC Charges of Misleading Practices

Utah-based third-party hotel room resellers have settled Federal Trade Commission (FTC) charges that they misled consumers through ads, webpages, and call centers that led consumers to mistakenly believe they were reserving the rooms directly from hotels. The resellers failed to ...

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AHLA and BBB Team Up to Fight Online Hotel Booking Scams

AHLA and BBB Team Up to Fight Online Hotel Booking Scams

Washington, D.C.–The American Hotel & Lodging Association (AHLA) today announced a new partnership with the Better Business Bureau (BBB) to educate and protect consumers against online hotel booking scams, which have increasingly become more prevalent and are affecting millions of ...

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Four Tips To Help Guests Book Smarter

Four Tips To Help Guests Book Smarter

Hoteliers can share the following tips with guests to help them avoid fraudulent booking practices. 1. Look before you book. Some of these booking sites will go so far as to use the hotel’s brand name in the URL. Take ...

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