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Are Robots and Chatbots Ready for the Lodging Industry?

Are Robots and Chatbots Ready for the Lodging Industry?

Physical robots remain relatively uncommon in the hotel industry. Nevertheless, some hotels are experimenting with robots who cook, clean, and greet guests. At the front desk of the Henn-na Hotel in Nagasaki, Japan—described as the world’s first fully-robotic hotel—multi-lingual robots ...

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Security Robots Are Patrolling Pechanga Resort Casino

Security Robots Are Patrolling Pechanga Resort Casino

TEMECULA, Calif.–Pechanga Resort Casino is betting on new machines with a payoff of enhanced guest and staff safety. The West Coast’s largest resort and casino became the first in the country to go all-in with autonomous security robots. The units, ...

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LG Develops Robots to Take on Hotel Service Functions

LG Develops Robots to Take on Hotel Service Functions

ENGLEWOOD CLIFFS, N.J.—Following the introduction of its commercial robots in 2017, LG Electronics (LG) this week unveiled three new work robots at CES 2018 in Las Vegas. The new concepts—specifically developed for commercial use at hotels, airports, and supermarkets—are part ...

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Technology Trends Emerge at HITEC Toronto

Throughout the first full day at HITEC Toronto, a number of technology trends influencing the hotel industry became clear. Beacon technology, casting, and robotics were all hot topics, as was the possibility of combining major hotel software—think PMS, RMS, and ...

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