Tag: reviews
Study Reveals Influence Of Online Reviews When Booking Trips
NEEDHAM, Mass. - TripAdvisor has published the results of a study which uncovers how significantly reviews influence booking decisions. The global study, conducted in partnership...
How Can a Hotel Improve Its Online Rating?
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How can I improve my hotel's online star rating?
"How can I improve my hotel's online star...
Guest Ratings Hold More Weight Than Brand Value, Expedia Study Finds
Seattle, Wash.—A new study of more than 900 consumers found that when it comes to hotel property selection, price and guest ratings carry more...
How PTAC Problems Become Bad Reviews—and What To Do About It
The goal of any hotel owner is to keep guests happy. Owners have tried everything from fresh-baked cookies in the lobby to more freebies...
Capturing Real-Time Guest Feedback and Service Recovery
Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...