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Exceptional Innovation Launches Guest Services Management Platform

Exceptional Innovation Launches Guest Services Management Platform

Westerville, Ohio—Exceptional Innovation, a global provider of guest-facing technology solutions for the hospitality industry, has launched a new web-based, staff-facing application to streamline guestroom housekeeping, maintenance, and room replenishment processes. The company says that the Guest Services Management (GSM) platform ...

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The Changing Guest Experience

The Changing Guest Experience

Imagine that a woman is booking her stay for a weekend with the girls, and she receives a personalized ad for a package deal at a hotel’s newly renovated spa. The purchase is easy, simple, and fast. On the day ...

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