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Tips for Outsourcing

Tips for Outsourcing

Chris Green, COO of Chesapeake Hospitality, offers these three tips for hoteliers who are considering outsourcing some of their operations. The guest comes first. “Make sure nothing you do impacts the guest negatively. All outsourcing operations should be an enhancement ...

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Outsourcing to Boost Efficiency

Outsourcing to Boost Efficiency

Imagine that you’re the general manager of a hotel. You do consistent business, and you’re staffed to manage the day-to-day operations of your property. But, you found out that in three months, someone booked the venue across the street for ...

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From Scratch

Finding the perfect hotel-restaurant match involves soul searching, “first dates,” compromise, and trust, in order to build a healthy and successful business relationship. “Without the trust that you’re both in it for the same reasons with the same objectives, then ...

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Clean Sweep

Cleanliness is a main driver of guest satisfaction in hotels, and one of the most important factors that travelers look for when choosing where to stay. Efficiency in housekeeping keeps guests happy and improves a hotel’s bottom line. By investing ...

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