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Ask Anthony: Have Hotels and OTAs Reached Equilibrium?

Ask Anthony: Have Hotels and OTAs Reached Equilibrium?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. Hotels and OTAs: Equilibrium or the end of an era? Surveying the booking ...

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To Win the Future, Avoid Innovation Mistakes from the Past

To Win the Future, Avoid Innovation Mistakes from the Past

It’s fun to think about the hotel of the future and what that next-generation guest experience could look like. But when hoteliers imagine transforming their properties with check-in kiosks, robot butlers, and rooms controlled via smartphone, they often overlook opportunities for ...

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Hotels—Not OTAs—Own the Data That Makes the Difference

Hotels—Not OTAs—Own the Data That Makes the Difference

Online travel agencies (OTAs) have built incredibly successful, valuable businesses, and their websites largely define what consumers now expect from the modern booking experience. But even Expedia and Priceline can’t be all things to all hoteliers. Revenue management tools now ...

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