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How Texting Is Changing Hotels’ Internal Communications

How Texting Is Changing Hotels’ Internal Communications

Communicating with hotel staff while on-property—whether they are on the grounds or in a guestroom—has long been a challenge for hoteliers. Telephones, radios, and email each have their own limitations. Housekeeping staff, for example, aren’t sitting in front of a ...

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Expedia Invests $26 Million in ALICE

Expedia Invests $26 Million in ALICE

New York–Hotel operations platform ALICE has secured $26 million in Series B funding from online travel giant, Expedia, Inc. The completed investment makes Expedia a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was ...

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Using Art to Bridge Age Gaps Among Guests

Using Art to Bridge Age Gaps Among Guests

As the tension between millennials and baby boomers dominates the media, it’s easy to believe that there are no similarities between the generations. However, there is a significant trend affecting the groups: both baby boomers and millennials have been bitten ...

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Safeguarding a Hotel Property Against Cyber Attacks

Safeguarding a Hotel Property Against Cyber Attacks

The hospitality industry has been in the news frequently over the past year as a result of multiple and significant data security incidents. Nationally recognized hotel and resort brands such as IHG, Sheraton Hotels & Resorts, Hyatt Corporation, Hilton Worldwide, ...

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Hotel Linens: What Do Guests Really Want?

Hotel Linens: What Do Guests Really Want?

When choosing a hotel, consumers prioritize other factors over sheets and linens, but they do notice them and have opinions about how they are laundered. A consumer survey commissioned by TRSA, the association for the linen, uniform and facility services ...

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Getting the Most Out of Online Survey Results

Getting the Most Out of Online Survey Results

Surveys are useful tools for gauging what guests are feeling. The results can notify hoteliers of new problems as they arise and highlight areas that could use improvements. However, in the age of instant online reviews and constant social media ...

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