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Trading Places: Managers ‘Walk the Walk’ of Hotel Staff

Trading Places: Managers ‘Walk the Walk’ of Hotel Staff

According to The Chase Park Plaza’s Director of Marketing and Sales Frederik Houben, job swapping, such as was recently implemented at The Chase Park Plaza Royal Sonesta Hotel in St. Louis, Mo., can improve employee development and promote collaboration among departments. Houben ...

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What Hotels Can Learn From How Hospitals Do Laundry

What Hotels Can Learn From How Hospitals Do Laundry

Hospitals and hotels have a lot in common: a demanding and increasingly well-informed clientele; a large hierarchy of workers with varying levels of responsibility; and payments increasingly tied to customer evaluations. These were among the conclusions of a recent Surgical ...

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Three Tips for Staying Ahead of Hotel Repairs

Three Tips for Staying Ahead of Hotel Repairs

When it comes to predictive maintenance, it’s all about the basics. Here is what hoteliers should keep in mind when implementing predictive maintenance at their properties. Use common sense. Determine the impact of failed operating systems and components and identify ...

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Building a Better Toolkit

Building a Better Toolkit

While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations. Decibel meter (guestroom noise should max out at 55 dba). 
650 lumen or brighter LED 
Flashlight. A headlamp option ...

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