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Up-Front Advice about Running the Front Desk

Up-Front Advice about Running the Front Desk

Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites three pieces of advice hoteliers could use to improve front desk procedures. 1. One size does ...

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Mobile’s Major Impact on Hospitality

Mobile’s Major Impact on Hospitality

All of the major hotel companies recognize the importance of mobile to their business plan, with many launching proprietary apps that aim to capture a greater share of bookings from potential guests who are glued to their smart phones. Long ...

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Understanding Greywater and Its Proper Uses for Hotels

Understanding Greywater and Its Proper Uses for Hotels

One of the many ways commercial facilities and hotels are reducing water consumption is to use greywater. Greywater is typically defined as “gently used” water that comes from restroom sinks, kitchen sinks, showers, etc. Facilities that use greywater are often “doubled ...

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Five Keys To Conducting A Procurement Audit

Five Keys To Conducting A Procurement Audit

Hotel owners and managers may be missing a cost savings opportunity by not taking a closer look at the supplies they are selecting for their properties—such as cleaning supplies, paper goods, soaps, and other items. However, rather than looking for ...

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Can Technology Stop a Towel Thief?

Can Technology Stop a Towel Thief?

Loss of towels can cost thousands of extra dollars a year. LODGING recently talked with Towel Tracker CEO Matt Cheng about how his company is taking on this problem in the hospitality industry. How was the Towel Tracker concept invented? ...

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Ask Anthony: Better Serving Guests with Mobility Needs

Ask Anthony: Better Serving Guests with Mobility Needs

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. How can hotels better serve guests with mobility needs? The U.N. ...

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