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Taking Aim at Online Booking Scams

Taking Aim at Online Booking Scams

Providing our guests with world-class service and experiences is a point of pride for our industry. From the moment their rooms are booked until after checkout, hotels work tirelessly to provide guests with excellent value and service. End-to-end guest service—not ...

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Research Shows That OTA Consolidation Is Harmful To Consumers

Research Shows That OTA Consolidation Is Harmful To Consumers

When online travel agencies (OTAs) intentionally modify and reorder search results based on commission fees, the manufactured bias on their websites ultimately costs consumers choice and value, says a new report by Harvard Business School Professor Benjamin Edelman. Edelman’s report, the Impact of ...

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NYC Hotel Association Launches Its Own Booking Platform

NYC Hotel Association Launches Its Own Booking Platform

NEW YORK—The more than 60 million visitors who travel annually to New York City are now able to search and book hotel accommodations in the Big Apple via FindHotels.nyc—a full service, one-stop booking site featuring members of the Hotel Association of New York City (HANYC). ...

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Legislation Introduced to Combat Online Hotel Booking Scams

Legislation Introduced to Combat Online Hotel Booking Scams

On Wednesday, a group of bipartisan Senate and House leaders introduced legislation aimed at stopping online hotel booking scams that are increasingly impacting consumers and hoteliers alike. The Stop Online Booking Scams Act was introduced by U.S. Senators Steve Daines ...

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AccorHotels Partners with Travelsify

AccorHotels has started working with Travelsify—a startup that analyzes hotels reviews to find what guests are looking for when booking a hotel—to launch a “MoodMatch” search function on its website. Available now in France and the U.K., MoodMatch lets guests book ...

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