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travelers on a roadtrip using their phone on vacation

J.D. Power: Travel Apps Lag Behind Those of Other Industries

TROY, Michigan—Travel apps and websites rely on digital tools used by travelers, including QR codes used to board planes to rental car locations and...

J.D. Power: Hotel Guests Are Satisfied With Guestroom Quality and Staff Service

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies...

J.D. Power 2023 NAGSI Study Reports U.S. Hotel Occupancy Will Almost Reach Pre-Pandemic Level

TROY, Michigan—With average U.S. hotel occupancy on track to reach 63.8 percent in 2023, just shy of the pre-pandemic level of 65.9 percent, business...
key to guest satisfaction

Trends in Maintenance Spend: Expenditures Are Rebounding in an Area That is Key to...

While hotel industry revenues and profits are rising, guest satisfaction is declining. According to the J.D. Power 2022 North America Hotel Guest Satisfaction Index...
Hotel guest arriving in guestroom.

J.D. Power: Overall Hotel Guest Satisfaction Declines

Hotel occupancy rates are on track to approach pre-pandemic levels this year as travelers get back on the road and in the air to...
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